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Importer of Record IOR and Exporter of Record EOR services in Vietnam

Professional Importer of Record (IOR) & Exporter of Record (EOR) services trusted by giants in cybersecurity industry including Cisco, Palo Alto, Arista, LEGO, Ivanti...

EXTENDMAX When your shipment lands Vietnam, you may quickly find out that some of the products need certain compliance requirement or import permit to be released. Or sometimes, there are doubts of the customs officer regarding certification or permit that need clarification from professional experienced handler. It could be the time to seek ExtendMax for the Importer of Record (IOR) or Exporter of Record (EOR) services. We are exceptionally good at IOR and EOR services for IT products such as firewall, switch, router, mobile phone, laptops, access points and other network appliances.

Importer of Record (IOR) and Exporter of Record (EOR) service supplier in Vietnam - The best for IT products

ExtendMax - The best IOR & EOR service supplier for IT products

What is Importer of Record (IOR), Exporter of Record (EOR)

Importer of Record is an authorized entity (or person) that takes responsibility for an import. Importer of Record is also known as entity (or person) that put their name on importing documents as consignee and responsible to provide all necessary compliance requirement and license or permit for customs clearance process and pay related fee.

Exporter of Record is similar to IOR, but in term of exporting products out of a country. Sometimes, IOR and EOR are also known as “entrusted import” and “entrusted export” services.


Responsibility of Importer of Record, Exporter of Record

→ Ensuring import and export compliance pursuant to Vietnam regulations

→ Categorize the products, evaluate import / export requirement and respective cost

→ Apply for necessary certificate, license, and permit to import or export

→ Pay necessary relevant taxes, duties, and other fees for shipment


Why you need IOR and EOR for Vietnam market

Import requirement for IT products to enter Vietnam is quite complicated and sometimes your shipment could get stuck at port due to certain requirements which cannot be accomplished quickly due to authority’s procedures or certification requirements. Sometimes, simply the importer is not qualified or not experienced enough to get through the process properly and quickly. Typical troubles are as follows:

→ Civil Cryptography Products (CCP) dealer license and import permit which takes several months to obtain (if the applicant is qualified and meet all requirements). CCP dealer license and CCP import permit is usually required for IT products such as security appliance, firewall, gateway, router, switch, storage server, bank tokens…

→ MIC type approval certification process for wireless products and ITE is complicated and hard to analyze certification cost for the shipment. For certain products (laptop, tablet, and mobile phone) a huge number of lithium battery test samples are required for testing and will be broken after test. If the importer is not well-prepared, the importer will get big trouble in preparing battery test samples.

→ Certain IT products need to meet minimum energy performance standard (MEPS) for customs clearance

→ Certain IT products need import permit for Cyber Security Product (CSP). At this moment, only a short list of less than 100 companies in Vietnam has been licensed to trade and import CSP.

Vietnam civil cryptography trading license template

ExtendMax's CCP trading license for import and trading T encryption products


How to include Importer of Record in shipping documents

According to Vietnam customs regulations, the inclusion of Importer of Record (IOR) or Exporter of Record (EOR) details is mandatory on shipping documents as follows:

1. The IOR or EOR must be specified on the Airway Bill or Bill of Lading. The consignee may be designated as the Notify Party.

2. The IOR or EOR must be indicated on your proforma invoice or Commercial Invoice (CI), with the consignee listed as the party responsible for payment of the goods.

3. Both the IOR and EOR must be included on the Customs Declaration form. The form contains two distinct sections, one dedicated to each.

Learn more: What is included in a full set of shipping documents


Who qualifies an Importer of Record for Vietnam

Any legally registered company possessing a Vietnam Enterprise Registration Certificate (ERC) is eligible to act as an importer. However, it is advisable to select a supplier that aligns with your expectations and product categories.

When choosing a supplier for IOR (Importer of Record) & EOR (Exporter of Record) services, ensure that:

1. The supplier's ERC includes the scope for both Importer of Record and Exporter of Record services.

2. The supplier has extensive experience with customs and tax regulations.

3. The supplier possesses comprehensive expertise in licensing and state quality inspections for the type of product you intend to import.

4. The supplier maintains a high reputation in the market, particularly those who are established providers for major brands.

The trading scope for foreign-invested logistics suppliers is generally restricted by the type and HS code of goods they are permitted to trade. Therefore, when engaging a supplier with overseas investment, it is crucial to meticulously verify the HS code and the product scope they are authorized to handle.

ERC scope including IOR & EOR services
ExtendMax's ERC scope includes IOR & EOR services


The benefit of using ExtendMax’s IOR & EOR services

As a leading supplier in providing services for MIC certification and CCP licensing, ExtendMax offers huge benefit for using our services as follows:

→ Assess import requirements and compliance requirements quickly and precisely to prevent all troubles from arising, help customer controlling lead time and budget.

→ Available CCP dealer license for huge list of products, ready to apply for import CCP permit for the IT products. Therefore, we improve lead time for your delivery plan greatly.

→ Having a large network with local representatives of world-wide manufacturers then we can assist customers to leverage available resources and optimize the cost related to compliance requirements.

→ Providing smart solutions to save the shipment from troubles. We also provide clear consulting with evidence for client’s decision.

→ Having a large network with logistics supplier partners who are cooperating with us to provide Door-to-Door delivery services. In case the client would like to use a designated logistic supplier or forwarder, we are also happy to cooperate with.


Contact information


Hotline: +84 915 836 555 | Hanoi: +84 24 6666 3066

Email: |

HO: ExtendMax Villa, C01-L18 An Vuong, Duong Noi urban area, Duong Noi ward, Ha Dong district, Hanoi City, Vietnam

Tran Thanh Phuong
I am Tran Thanh Phuong, a jurist specializing in Product Quality Law, Cyber Information Security Law, Customs Law, Foreign Trade Management Law, and Commercial Law. I am a consultant trusted by the world's leading technology corporations in the field of consulting on legal regulations and market access requirements for importing information technology products into Vietnam
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